UX Lead, Coupang
November 2016—Present, Mountain View, California
Responsible for managing a team of UX designers to provide product strategy, interaction, and visual design expertise at Asia’s fastest growing e-commerce company. Developed a code-based design library for supplier and marketplace tools. Launched audit interface for company-wide A/B testing platform.
Principal UX Designer, BMC
April 2013—October 2016, Santa Clara, California
Launched Innovation Studio, a platform for developing multiplatform apps for large-scale IT operations. Led a team of 4 interaction and visual designers to design and launch Smart IT, an innovative IT Service Management product that reduces the time to resolve Service Desk incidents by over 50%. Developed interactive prototypes and production assets for Web and mobile platforms, working with a 60-person R&D team.
Senior UX Designer, Sandia National Laboratories
August 2010—March 2013, Albuquerque, New Mexico
Launched WebShipper, a tool for shipping hazardous and export-controlled substances between national laboratory worksites. Conducted user interviews, contextual inquiries, and storymapping exercises. Worked closely with Business Analysts to develop product backlogs and promote user-centered design practices across the organization.
Remote User Testing
Concept Value Testing
Sketch, Adobe Creative Suite
Prototyping (InVision, Principle)
Mobile Design for iOS/Android
Troy, New York
Master of Human-Computer Interaction
Bachelor of Computer and Systems Engineering
Graduated May 2010
Vinyl, world travel, meditation, skydiving, and speaking Chinese poorly.